Pricing & Payment
- All prices are in AUD and include GST.
- Pricing, promotions, and availability may change without notice.
- Full payment is required before dispatch or collection.
- Payments accepted: major cards, PayPal, Afterpay, Zip, LatitudePay (where available).
Orders & Availability
- Orders are confirmed once payment is received.
- If an item becomes unavailable, we’ll offer a substitute, backorder, or refund.
- Custom/special orders are final once production commences.
Delivery & Collection
- ETAs are estimates and may vary due to carrier or supplier delays.
- Risk passes on delivery or collection.
- Customer must provide safe access and accurate delivery details; extra fees may apply for stairs/difficult access.
Returns & Refunds
Covered by the Australian Consumer Law (ACL). See our Refunds & Returns Policy for damaged/faulty items, change-of-mind rules, and timelines.
Warranty
Products are covered by our Warranty Policy, in addition to ACL rights.
Website Use
- Content is provided for personal, non-commercial use.
- You must not misuse the site, interfere with security, or attempt unauthorised access.
- We may suspend or restrict access for maintenance or security reasons.
Intellectual Property
- All text, images, logos, and designs are owned by Sovara Living or its licensors.
- No reproduction without prior written consent.
Liability
- To the extent permitted by law, we are not liable for indirect or consequential loss.
- Remedies are limited to repair, replacement, or refund of goods as required by law.
Privacy
Your data is handled under our Privacy Policy. By using the site, you consent to data practices described there.
Governing Law
These terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria.
