Here you’ll find answers to the most common questions about Sovara Living’s furniture, delivery, and services. If you don’t see your answer, our team is just a message away.
Filter by topic
All
- All
- General
- Orders & Payment
- Delivery & Pickup
- Products & Care
- Contact Us
Need Help?
If you have an issue or question that requires immediate assistance, click below to contact us.
General
What is Sovara Living?
Sovara Living is an Australian brand delivering modern luxury furniture that blends timeless design, bold creativity, and refined craftsmanship.
Where is Sovara Living based?
We are based in Melbourne, Australia, with nationwide delivery capabilities and a local showroom for in-person viewings.
Do you have a showroom?
Yes. Visit our Melbourne showroom to experience Sovara Living pieces in person. Showroom: 150 Palmers Road, Truganina VIC 3029.
Orders & Payment
How can I place an order?
Simply select your favourite pieces online, add them to your cart, and check out securely. Our team handles the rest, keeping you updated every step of the way.
What payment methods are accepted?
We accept Visa, Mastercard, PayPal, Afterpay, Zip, and other secure payment options available at checkout.
Delivery & Pickup
Do you offer free delivery?
Yes. Free same-day delivery is available in Melbourne’s western suburbs for in-stock orders placed before 12 PM.
What’s the estimated delivery time?
Metro Melbourne orders typically arrive in 1–3 business days. Other regions usually take 3–7 days, depending on location.
How can I track my order?
Once dispatched, you’ll receive an email with your tracking number and a link to track your delivery online.
What is your return policy?
Change-of-mind returns are accepted within 7 days if items are unused and in original packaging. Damaged or faulty items are covered under your Australian Consumer Law rights. See our Refund Policy for details.
Products & Care
Do your products include a warranty?
Yes. Our furniture comes with a Sovara Living Warranty in addition to your rights under Australian Consumer Law. See our Warranty page for details.
Can I customise my furniture?
Yes. Selected collections can be customised in different fabrics, finishes, or dimensions. Please contact our team to discuss your requirements.
How do I care for my furniture?
Please see our Care Instructions page for detailed tips on maintaining timber, upholstery, leather, marble, and glass to ensure longevity.
Contact Us
How can I reach Sovara Living?
You can call us on 1300 768 272 or email us at contact@sovaraliving.com.au. Visit our showroom at 150 Palmers Road, Truganina VIC 3029.