We deliver premium furniture that balances modern design with enduring durability. Our warranty reflects our dedication to craftsmanship and your peace of mind.

Warranty Coverage

• Structural Frames — 3 years: Timber and metal frames against manufacturing defects under normal residential use.
• Upholstery — 2 years: Material faults, seams, and fraying. Excludes normal wear, fading, or stretching.
• Cushioning — 2 years: Loss of foam resiliency. Natural softening is not a defect.
• Recliner Mechanisms — 2 years: Mechanism faults affecting function.
• Surface Finishes — 1 year: Peeling, cracking, or excessive discolouration on wood, metal, or lacquer.

Warranty Conditions

• Proof of purchase is required for all claims.
• Normal residential use only; proper care must be followed.
• Non-transferable; applies to the original purchaser.

Exclusions

• Normal wear and tear (fading, pilling, cushion softening).
• Damage from misuse, neglect, spills, or improper cleaning products.
• Alterations or modifications after purchase.
• Commercial or non-residential use.
• Natural variations in wood grain, fabric texture, or colour.

How to Make a Claim

• Contact: Email support@sovaraliving.com.au or call 1300 XXX XXX with order number, proof of purchase, and photos.
• Assessment: We may request additional details or arrange inspection.
• Resolution: Repair, replacement, or refund at our discretion, consistent with ACL.

This warranty operates in addition to your rights under the Australian Consumer Law (ACL).

Care Tips

• Dust and vacuum regularly to prevent build-up.
• Avoid prolonged direct sunlight and heat sources.
• Use cleaning products suited to the specific material.
• Protect surfaces with coasters, mats, and pads.