• Identity and contact: name, email, phone, billing and delivery address.
• Order details: products, payment method (processed by third parties), delivery preferences.
• Usage data: pages viewed, interactions, device, browser, IP, approximate location.
• Marketing preferences: email/SMS opt-ins and unsubscribes.

How We Use Your Information

• Process and deliver orders and provide customer support.
• Send service messages (order updates, delivery notifications).
• Send marketing with your consent; you can opt out at any time.
• Improve our site, products, and fraud prevention.

Sharing Your Information

• Payment processors and gateways (encrypted and PCI compliant).
• Logistics and delivery partners to fulfil shipments.
• IT, analytics, and customer service tools that support our store.
• Disclosures required by law or to enforce legal rights.

We do not sell your personal information.

Cookies & Analytics

• Essential cookies keep the site and checkout working.
• Analytics cookies help us understand performance.
• Marketing cookies personalise ads (if enabled).
• You can control cookies in your browser; blocking some may affect site features.

Your Rights (Australia)

• Access: request a copy of your personal information.
• Correction: ask us to fix inaccurate data.
• Deletion: request deletion where legally permitted.
• Opt-out: unsubscribe from marketing at any time.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Security & Retention

• We use technical and organisational measures to protect data.
• Payment details are processed by secure third parties; we do not store full card numbers.
• We keep data only as long as needed for legal, tax, and operational purposes.

International Transfers

Some providers may store or process data outside Australia. We take steps to ensure appropriate safeguards with these providers.

Children

Our site is not intended for children under 13. We do not knowingly collect their data.

Contact Us

• Email: support@sovaraliving.com.au
• Phone: 1300 XXX XXX
• Address: [Insert Melbourne showroom/warehouse address]

If you have a privacy complaint, contact us first. We will respond within a reasonable timeframe. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this policy. The latest version applies.
Last updated: 8 September 2025