Shipping & Returns

Sovara Living

Shipping & Returns

Fast, reliable delivery and straightforward returns. Here’s what you need to know.

Delivery Highlights

  • Same-Day (Free): Melbourne’s western suburbs on in-stock orders before 12 PM.
  • Metro Delivery: In-stock orders typically arrive in 4–5 business days.
  • Nationwide Shipping: Usually 3–7 business days, depending on location.
  • Real-Time Tracking: Updates provided as soon as your order is dispatched.

Bulky deliveries may require two-person teams. Stairs or difficult access can incur extra fees.

Returns at a Glance

  • Change of Mind: Return within 7 days, unused and in original packaging.
  • Return Costs: Freight at customer cost; re-packing fee may apply.
  • Faulty/Damaged Items: Notify within 48 hours with photos for repair, replacement, or refund.
  • Refund Timing: 7–10 business days after inspection.

General Shipping Policy

  • All orders must be paid in full before delivery or collection.
  • Delivery charges are non-refundable once service is completed.

Estimated Timelines

  • In-stock: 4–5 business days (metro areas).
  • Made-to-order/backorder: confirmed at checkout or order confirmation.
  • ETAs are estimates only; changes communicated promptly.

Shipping Costs

  • Calculated at checkout based on size, weight, and location.
  • Bulky items may incur handling fees (stairs, difficult access).

Damages & Issues

Please inspect your order upon receipt. If defective, damaged, or incorrect, notify us immediately for repair, replacement, or refund in line with Australian Consumer Law.

Order Tracking

Tracking number provided once shipped. For assistance, contact support@sovaraliving.com.au or call 1300 768 272.

Pickup Option

  • Available by appointment from our Melbourne location.
  • Bring photo ID and order confirmation.
  • Ensure your vehicle suits bulky items.

Remote & Regional

Limited service to remote QLD, WA, NT & TAS. Request a custom quote if outside standard zones.

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